Unboxing and Use
What's in the box?
Host*1 (equipped with 3 blades), Manual*1, Quick Guide*1, Measuring Paper*1, Charging Pile*1, Adapter*1, Power Extension Cord*1, Ground Spike*2, Charging Pile Screw*4, Blade*6, Blade Screw*6, Boundary Line Connector*2, Boundary Line*1, Wire Spike*160
Individual Accessories Description:
Ground Spike: Insert through the charging pile into the grass to achieve the grounding effect of the charging pile and assist the robot to achieve global positioning
Charging Pile Screw: Used to fix the charging pile on the grass
Boundary Line: Used to define the boundary of the mowing area, and set the boundary line to enclose the working range of the lawn mower
Wire Spike: Used to fix the boundary line on the grass
Boundary Line Connector: Used to connect two boundary lines together
Do you need to tear off the protective film of the window decoration and the upper shell decoration?
Yes, the protective film is only used to prevent scratches during transportation. It should be torn off when using the machine to avoid affecting the appearance. It will not affect the operation of the machine if it is not torn off.
How to arrange the charging pile and boundary line?
See the "Quick Guide" manual for details.
Can I use a mobile power supply to power the charging pile?
Yes.
How to place and use the charging pile?
The charging pile should be placed on a flat and soft lawn as much as possible, and there should be at least 1.5m of straight-line distance in front and behind the charging pile without obstacles. The left side of the charging pile is placed in the work area. After fixing the ground nails and screws in place, connect the adapter and power it on.
Can the ground nails of the charging pile be inserted partially into the grass?
No. The ground nails must be fully inserted into the grass. Inserting only part of it will affect the positioning effect of the machine.
Can the black and red ports of the boundary line be wired at will?
It is recommended that the boundary line be connected from the black port, and then passed through the wire groove at the end of the charging pile for wiring, and finally connected to the red port. (As described in the quick guide); the machine can also work normally if it is connected from the red port and finally connected to the black port.
Does the wire nail spacing have to be 75cm?
It is only a recommended spacing. The spacing can be adjusted according to the actual situation. If the boundary line cannot be close to the grass, you can add wire nails there to ensure that the boundary line is close to the ground so that it is not easily cut by the machine or cause tripping.
Pion Lawn Mower Use
Applicable Mowing Area and Time
Model | Area | Working time |
---|---|---|
Pion 500 | 0.12 acre | 70 min |
Pion 1000 | 0.25 acre | 70 min |
What is the PIN code? What is the default PIN code? How to unlock it?
The PIN code is the password of the machine, which is used for anti-theft protection, preventing children from misoperating and meeting safety regulations. The machine will automatically enter the PIN code interface when it is turned on, and the machine cannot be controlled before it is unlocked;
The default PIN code is 0000;
Unlock through the buttons on the lawn mower, press the 'mow' button to enter odd digits, press the 'home' button to enter even digits, and press the ok button to confirm each digit.
Can this machine be used for land reclamation?
Not suitable for land reclamation. If the grass is higher than 15cm, this machine cannot be used for land reclamation and mowing. This machine is suitable for lawns 7cm and below. The mowing effect will be reduced for lawns 7-15cm high.
What should I pay attention to when mowing the lawn for the first time?
The height of the grass cannot exceed 10cm. If it exceeds 10cm, other tools must be used to mow the grass. This machine is suitable for lawns 10cm and below.
The mowing effect will be reduced for lawns with grass higher than 10cm.
It is necessary to remove objects that do not support collision on the lawn and clean up stones and branches on the lawn.
What to do if there is a missed cut?
1. Confirm whether the mower has completed a complete mowing. After all the mowing is completed and the recharge is successful, observe whether there are any missed cuts;
2. Confirm whether the missed cut position is blocked by objects. It is recommended to clear the obstacles and then perform a complete mowing again;
3. Confirm whether the missed cut position is too narrow for the mower to pass normally. In this case, it is normal for the mower to fail to pass normally;
4. Confirm whether the mower has any abnormalities during mowing, such as the main wheel is stuck or the machine is trapped. If such abnormal prompts appear, the mower will stop working and cannot continue mowing. It is recommended to check the components with fault prompts and perform a complete mowing after the problem is completely solved;
5. You can choose to mow in a cross pattern or fixed-point mowing to improve.
What to do if the mowing effect is poor and the grass cannot be cut?
1. Confirm whether the set mowing height is appropriate. The height of the blade can be adjusted through the app. If the grass height exceeds 10cm, you need to use other tools to mow the grass first to make it lower than 10cm;
2. Confirm whether the blade is normal. If the blade becomes blunt, you can replace the blade and put it back for continued use. Our blades can be used on both sides. You can also replace a new blade;
3. Rotate the blade disc to confirm that the blade disc can rotate normally;
4. You can choose to mow in a cross pattern;
5. Pay attention to safety and avoid being cut by the blade.
Why can't I pass through some places?
According to laboratory test data, basically all heights of 3CM and below can pass normally. It is normal to be unable to pass beyond this height. It is also normal that the machine cannot pass through places that are too narrow.
Why is it prompted to be trapped?
1. Check whether the blade disc, main wheel, and universal wheel are entangled by foreign objects;
2. Check whether the machine is blocked by obstacles;
3. Check whether the machine is trapped, such as falling into a pit;
4. Clear the obstacles before starting mowing.
The horn does not sound
1. Press and hold the power button of the lawn mower for 15 seconds, then turn it off, and then restart the device to observe whether it is normal.
2. If the above troubleshooting still fails, please contact the customer service of the purchase channel for after-sales processing.
The machine cannot move after digging a pit
Clear the surrounding obstacles, fill the pit or isolate it with a boundary line.
The machine vibrates abnormally and makes loud noises
After shutting down the device, check whether the blade is off or loose, tighten the blade before starting the machine; check whether the blade disc is loose or cracked. If so, please contact after-sales maintenance.
Running out of the circle
Adjust the wiring method to keep the machine away from dangerous areas.
Repeated mowing in a certain area
The machine is automatically mowing.
The machine did not mow the grass on the boundary line/the machine does not mow the grass
When the machine starts global mowing, it will first build a map along the line. The blade disc will not be turned on during the map building. When the map building is completed, the blade disc will be turned on and mowing will begin. During the mowing process, the machine will not turn on the blade disc when it passes along the line to reach other areas. When the entire area is mowed, the machine will turn on the blade disc to mow along the line. That is, the machine will only mow the grass on the boundary line in the final stage of the task.
When the grass is relatively high and dense, please set the cutting height to 70mm, and then slowly lower the height later. If the grass is higher than 10cm, please use other tools to cut the grass short first. (If the grass is very high and the cutting height is set to the lowest height, the machine will not be able to cut the grass, triggering the thick grass cleaning logic, automatically lifting the blade, and crossing the thick grass area to ensure that the machine blade will not be blocked and report an error, and complete the work of the entire area as much as possible)
The machine ran to area B to cut the grass before cutting the grass in area A
It may be that the positioning signal in area A is abnormal, so the machine temporarily abandons area A and cuts the grass in the new uncut area. Finally, it will go to area A to make up for the cut, so don't worry.
The machine often walks on the boundary line
The machine obtains the positioning signal through the boundary line to ensure accurate positioning and can completely cover the entire lawn without missing anything. The mowing process can reach the uncut area more accurately through the boundary line.
The mowing efficiency does not reach the advertised 90㎡/h
90㎡/h is tested in a laboratory test environment with no obstacles of 10*10m. In actual use, the efficiency will vary due to differences in lawn shape.
The machine leaves a trail of grass clippings on the lawn
The blade rotates at high speed to cut the grass and throw it out. The grass clippings will fall along the blade guard above the blade, forming a trail of grass clippings.
The map cannot be seen on the APP
The customer should connect the machine via Bluetooth. The app cannot view the map when connecting the machine via Bluetooth; you can re-add the device and select connection to connect the machine via wifi, so that you can view the map As shown below, click skip for Bluetooth connection and click connection for WiFi connection.
Cross wiring, cross the island
The boundary lines entering and leaving the island must be kept at least 20cm apart, please correct the wiring.
The boundary lines entering and leaving the island must be kept at least 20cm apart, please correct the wiring.
It is raining/PIN code locked/machine error/battery is less than 20%/it is already mowing globally/mowing paused/recharging/recharging paused, and the appointment cannot be executed.
If it is not the above scenario, please re-add the device to the network to calibrate the machine time.
The machine time is inaccurate
Re-add the device to the network to calibrate the machine time.
The machine stops at a certain place until it shuts down due to low power
The machine will stop when a fault occurs, and the machine will automatically shut down after 1 hour of standby. Move the machine back to the charging station to charge.
The grass in the corners cannot be cut
Reasonably wire according to the wiring requirements, and use other tools to weed the grass on the edge.
The wire connecting the machine to the charging electrode is caught by the wheel
Remove the fixing screws of the charging electrode, remove the charging electrode, organize the wires, fix them inside the charging electrode, and then install the charging electrode back.
Abnormal Machine Error
Wheel stuck
1. Check whether the main wheel is abnormally entangled;
2. Check whether the rotation force of the two main wheels is consistent;
3. If the above troubleshooting is still abnormal, please contact the customer service of the purchase channel for after-sales processing.
Lift sensor/collision sensor stuck/continuously triggered
Gently shake the upper shell of the machine to check whether there are grass clippings and other items stuck between the upper shell and the body Restart the machine after troubleshooting and cleaning. If it is still abnormal, please contact the customer service of the purchase channel for after-sales processing.
Disc motor blocked
First turn off the machine to check whether there is any foreign object stuck in the machine disc. If not, it may be that the grass is too thick and dense, causing the disc to not rotate, triggering a blocked error;
For grass over 10cm high, it is recommended that users use other tools to clean it. If using this device, you can first adjust the mowing height to a maximum of 70mm before mowing.
Hardware failure, keeps reporting errors, and cannot be used
Please take photos of the machine in time, screenshot the app error, and contact the customer service of the purchase channel as soon as possible, provide evidence for after-sales service, and exchange the product.
Some functions are invalid
Please take photos in time, and contact the customer service of the purchase channel as soon as possible, provide evidence for after-sales service, and exchange the product.
The battery power fluctuates greatly
Fully charge the machine before using it. The machine will automatically recharge after low power, without manual intervention.
If the user cannot accept it, contact after-sales service to check whether the battery terminal is in poor contact and repair it.
Cannot charge
The battery temperature is too high or too low to trigger the charging protection. Turn off the power of the machine and wait for half an hour before turning it on for charging; if it still cannot be charged at normal temperature, contact the customer service of the purchase channel as soon as possible and provide evidence for after-sales service.
Boundary Line Related
The position of the broken line is inaccurate
1. The distance between the boundary lines in and out of the island needs to be 20cm. Please arrange them correctly according to the layout requirements;
2. Check whether there are multiple breakpoints. If there are two breakpoints, repair one breakpoint. After the charging pile is powered off and restarted, the breakpoint position can be detected normally.
Frequently cut the line
The boundary line should be tightened and close to the grass, and cannot be suspended in the air;
The line can be buried, and the boundary line should be buried in the soil to a depth of 4cm, not more than 4cm, so that the machine cannot recognize the positioning signal on the boundary line.
The wheel rolls the boundary line and the machine is stuck
The boundary line should be tightened and close to the grass, and cannot be suspended in the air;
The line can be buried, and the boundary line should be buried in the soil to a depth of 4cm, not more than 4cm, so that the machine cannot recognize the positioning signal on the boundary line.
Charging Pile Related
Charging time
Model | Charging Time |
---|---|
Pion 500 (2.5Ah battery, 1.5A charging current) | 110 min |
Pion 1000 (2.5Ah battery, 2A charging current) | 80 min |
What is the normal charging status?
When the mower is charging, the red light on the charging pile is always on, and the battery icon on the machine UI screen is dynamically jumping; when the machine is fully charged, the green light on the charging pile is always on, and the battery icon on the machine UI screen is full.
What to do if the charging cannot be charged normally?
1. Check whether the adapter and charging pile are normal;
2. Whether the charging pole of the mower is in contact successfully;
3. Can the charging pile and the machine be restored to normal after powering off and restarting?
4. If the above troubleshooting is still abnormal, please contact the customer service of the purchase channel for after-sales processing.
Can the mower be placed on the charging stand all the time?
Yes. After being fully charged, the machine will automatically stop charging and will not damage the machine and battery.
The machine goes around the pile outside the circle
According to the instructions for use, adjust the installation direction of the charging pile. The left side of the charging pile needs to face the inside of the circle. It can be placed according to the icon on the charging pile.
The machine slips on the charging pile or cannot be withdrawn successfully
The charging pile needs to be deployed on flat ground. Please place it on the grass with an angle of less than 5°.
The upper and lower piles are abnormal
Rewire. A straight boundary line of 1.5m needs to be laid before and after the charging pile. The boundary line runs through the entire charging pile and cannot be bent.
APP Usage
How to pair the machine with the network?
First, long press the power button (ON/OFF) of the lawn mower to turn it on;
Download the "ANTHBOT" APP (or the corresponding APP of the customer) from Google Play/APP Store; or scan the QR code on the APP download manual to download;
You need to register an account and log in for the first time using the app;
Click ADD DEVICE and bind the machine according to the prompts in the app. One is to enter the WiFi password to connect the machine via WiFi, and the other is to click skip to connect the machine directly via Bluetooth.
What should I do if the network pairing fails?
The lawn mower can only connect to the 2.4G network and cannot connect to the 5G network; therefore, the WiFi connected to the mobile phone must be a 2.4G network;
Check whether the WiFi password is correct and enter the correct WiFi password;
The app needs to enable location permissions;
The app needs to enable Bluetooth permissions, and the mobile phone Bluetooth is turned on;
The lawn mower WiFi is not added to the router blacklist.
What is global mowing?
It means mowing the entire mowing area surrounded by the boundary line.
What is fixed-point mowing?
In the working area, the machine uses a spiral path to mow outward with the point where the machine is located as the center. Achieve focused mowing in a certain area.
What is scheduled mowing?
It is to set different mowing time periods according to different mowing needs of each person, so that the machine can automatically start mowing within the specified time.
What are rain and snow sensing and delayed mowing time?
Rain and snow sensing means that the machine can judge that it is raining through the sensor. After the rain and snow sensing switch is turned on, the machine cannot start mowing when it rains. If it rains during mowing, the machine will automatically recharge. Because rain makes the grass slippery, the machine is easy to slip, and the mowing effect may be worse.
Delayed mowing time means that after the machine automatically recharges after rain, it will automatically continue mowing after the rain stops. The default selection is 3h, and 1h/2h can also be selected. It is recommended that users select 3h.
After-sales Issues
The machine cannot be turned on
Put the machine on the charging pile to check whether it can be turned on automatically;
If it is still abnormal after the above troubleshooting, please contact the customer service of the purchase channel for after-sales processing.
The machine cannot be started
Press and hold the power button of the lawn mower for 15 seconds to shut down, and then restart the device to observe whether it is normal.
If it is still abnormal after the above troubleshooting, please contact the customer service of the purchase channel for after-sales processing.
When the power is fully charged, it will run out of power after mowing for a while
Please contact the customer service of the purchase channel for after-sales processing and replace the battery.
Quality Issues
The packaging has signs of unpacking
All products are brand new packaging products before leaving the factory. If there are signs of unpacking, please take photos (packaging box, unpacking signs, etc.) in time, and contact the customer service of the purchase channel as soon as possible to provide evidence for after-sales.
Accessories are missing
The last process before all products are packaged is the weighing link. If the standard weight is not reached, there will be an alarm prompt. Under normal circumstances, there will be no problem of leftover accessories. If it happens, please take photos (packaging box, host and all accessories) in time, and contact the customer service of the purchase channel as soon as possible to provide evidence for after-sales service.
There are scratches on the host
Please take photos (packaging box, scratches, etc.) in time, and contact the customer service of the purchase channel as soon as possible to provide evidence for after-sales service.
The equipment has traces of use (scratches, foreign objects, etc.)
Please take photos (packaging box, scratches, foreign objects, traces of use, etc.) in time, and contact the customer service of the purchase channel as soon as possible to provide evidence for after-sales service.
The gap of the universal wheel is too large
Normal error range, does not affect use. Please take photos in time, and contact the customer service of the purchase channel as soon as possible to provide evidence for after-sales service.
The universal wheel is uneven on the left and right
Normal error range, does not affect use. Please take photos in time, and contact the customer service of the purchase channel as soon as possible to provide evidence for after-sales service.
Collision strip can see overflow/open glue
Normal defects, does not affect use. Please take photos in time, and contact the customer service of the purchase channel as soon as possible to provide evidence for after-sales service.
The UI screen has sticky black shadows
Defects that do not affect the use. Please take photos in time and contact the customer service of the purchase channel as soon as possible to provide evidence for after-sales.
There are foreign objects on the display screen
Defects that do not affect the use. Please take photos in time and contact the customer service of the purchase channel as soon as possible to provide evidence for after-sales.
How often should the blade be replaced?
It is recommended to replace it every 3 months, and the specific replacement can be based on the actual wear and tear.
What is the material of the blade?
Wear-resistant, fine steel, stainless steel titanium-plated blades.
What is the material of the charging electrode?
Stainless steel
How long does it take to charge?
About 90 minutes
What is the height range of the mowing height adjustment?
1.18 inch-2.75 inch
What is the cutting width of the lawn?
The cutting width of our equipment is 7.87 inches.
What is the warranty period?
2 years of warranty (battery warranty can be purchased separately).
How long is the extension cord of the adapter?
10 m / 32.8 ft
Does the device support remote APP control operation?
Yes, it can be used, and it can also support 4G signal access in areas where wifi cannot cover.
Is it safe for pets?
Cats, dogs and hedgehogs? Using visual deep learning algorithms, 999+ common objects and animal models have been included in the system to accurately identify and avoid obstacles when mowing. Very safe for pets!
What are the main functions in the application?
You can add 32 mowing areas and set no-mowing areas to leave an activity area for animals to protect them. Settings, reservations, cutting height parameter settings, cutting times settings, etc.
What should I do if the device supports 4G card traffic?
There will be a traffic renewal channel on our APP later, and you can manage traffic directly on the APP.
Does the device need to be connected to wifi all the time?
The device supports 4G communication. In areas with wifi, wifi connection will be preferred, and 4G will be used for communication in areas without wifi coverage.
How much does the device charge for 4G per month?
Currently, the 4G function is built-in and can be used normally. After the free traffic is used up, you can pay on demand according to your usage. Generally, no payment is required. It is not a mandatory fee.
How does anti-theft work? Will there be a mobile phone notification?
The machine has a 4G signal, and its location can be viewed in real time. Even if the machine is stolen by a thief, the location of the machine can be found through the GPS positioning system. Call the police in time to retrieve the machine.
How to determine the installation height and installation position of the RTK antenna receiver?
The RTK is placed in front of the building to ensure a distance of 2M, and the top needs to retain an unobstructed 110-degree angle.
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